diff --git a/src/logging/diagnostic-stability-bundle.test.ts b/src/logging/diagnostic-stability-bundle.test.ts
index f5ac2d52a0e..4b68c5f0eea 100644
--- a/src/logging/diagnostic-stability-bundle.test.ts
+++ b/src/logging/diagnostic-stability-bundle.test.ts
@@ -9,6 +9,7 @@ import {
   readDiagnosticStabilityBundleFileSync,
   readLatestDiagnosticStabilityBundleSync,
   resetDiagnosticStabilityBundleForTest,
+  writeDiagnosticStabilityBundleForFailureSync,
   writeDiagnosticStabilityBundleSync,
   type DiagnosticStabilityBundle,
 } from "./diagnostic-stability-bundle.js";
@@ -110,6 +111,33 @@ describe("diagnostic stability bundles", () => {
     expect(fs.existsSync(path.join(tempDir, "logs", "stability"))).toBe(false);
   });
 
+  it("writes failure bundles even when the recorder snapshot is empty", () => {
+    const result = writeDiagnosticStabilityBundleForFailureSync(
+      "gateway.restart_startup_failed",
+      Object.assign(new Error("raw startup config payload"), { code: "ERR_CONFIG_PARSE" }),
+      {
+        stateDir: tempDir,
+        now: new Date("2026-04-22T12:00:00.000Z"),
+      },
+    );
+
+    expect(result.status).toBe("written");
+    const bundle = readBundle(result.status === "written" ? result.path : "");
+    const raw = fs.readFileSync(result.status === "written" ? result.path : "", "utf8");
+    expect(bundle).toMatchObject({
+      reason: "gateway.restart_startup_failed",
+      error: {
+        name: "Error",
+        code: "ERR_CONFIG_PARSE",
+      },
+      snapshot: {
+        count: 0,
+        events: [],
+      },
+    });
+    expect(raw).not.toContain("raw startup config payload");
+  });
+
   it("registers a fatal hook only while installed", () => {
     startDiagnosticStabilityRecorder();
     emitDiagnosticEvent({ type: "webhook.received", channel: "telegram" });
diff --git a/src/logging/diagnostic-stability-bundle.ts b/src/logging/diagnostic-stability-bundle.ts
index d91bedadc59..a020d5cd68f 100644
--- a/src/logging/diagnostic-stability-bundle.ts
+++ b/src/logging/diagnostic-stability-bundle.ts
@@ -365,7 +365,7 @@ export function writeDiagnosticStabilityBundleForFailureSync(
     ...options,
     reason,
     error,
-    includeEmpty: false,
+    includeEmpty: true,
   });
   if (result.status === "written") {
     return {
diff --git a/src/logging/diagnostic-support-export.test.ts b/src/logging/diagnostic-support-export.test.ts
index a4717d5d1cc..f5e9d70bd1a 100644
--- a/src/logging/diagnostic-support-export.test.ts
+++ b/src/logging/diagnostic-support-export.test.ts
@@ -2,7 +2,7 @@ import fs from "node:fs";
 import os from "node:os";
 import path from "node:path";
 import JSZip from "jszip";
-import { afterEach, beforeEach, describe, expect, it } from "vitest";
+import { afterEach, beforeEach, describe, expect, it, vi } from "vitest";
 import { emitDiagnosticEvent, resetDiagnosticEventsForTest } from "../infra/diagnostic-events.js";
 import {
   resetDiagnosticStabilityBundleForTest,
@@ -549,4 +549,51 @@ describe("diagnostic support export", () => {
     expect(combined).toContain("log-tail-read-failed");
     expect(combined).toContain("sanitized log tail unavailable");
   });
+
+  it("keeps writing when config stat fails", async () => {
+    const fakeToken = "sk-test-config-stat-secret-token-1234567890";
+    const configPath = path.join(tempDir, "openclaw.json");
+    const outputPath = path.join(tempDir, "support-failed-config-stat.zip");
+    fs.writeFileSync(configPath, "{}\n", "utf8");
+
+    const originalStatSync = fs.statSync.bind(fs);
+    const statSpy = vi.spyOn(fs, "statSync").mockImplementation((target, options) => {
+      if (target === configPath) {
+        throw new Error(`config stat failed with token ${fakeToken}`);
+      }
+      return originalStatSync(target, options as never);
+    });
+
+    try {
+      await writeDiagnosticSupportExport({
+        env: {
+          ...process.env,
+          HOME: tempDir,
+          OPENCLAW_CONFIG_PATH: configPath,
+          OPENCLAW_STATE_DIR: tempDir,
+        },
+        stateDir: tempDir,
+        outputPath,
+        now: new Date("2026-04-22T12:00:03.000Z"),
+        readLogTail: async () => ({
+          file: path.join(tempDir, "logs", "openclaw.log"),
+          cursor: 0,
+          size: 0,
+          truncated: false,
+          reset: false,
+          lines: [],
+        }),
+      });
+    } finally {
+      statSpy.mockRestore();
+    }
+
+    const entries = await readZipTextEntries(outputPath);
+    const combined = Object.values(entries).join("\n");
+    expect(Object.keys(entries).toSorted()).toContain("config/shape.json");
+    expect(combined).not.toContain(fakeToken);
+    expect(combined).toContain('"parseOk": false');
+    expect(combined).toContain("config stat failed with token");
+    expect(combined).toContain("Attach this zip to the bug report");
+  });
 });
diff --git a/src/logging/diagnostic-support-export.ts b/src/logging/diagnostic-support-export.ts
index eae999aeaf1..b401385bc7f 100644
--- a/src/logging/diagnostic-support-export.ts
+++ b/src/logging/diagnostic-support-export.ts
@@ -284,19 +284,22 @@ function configShapeReadFailure(params: {
   return shape;
 }
 
+function isMissingPathError(error: unknown): boolean {
+  if (!error || typeof error !== "object" || !("code" in error)) {
+    return false;
+  }
+  return error.code === "ENOENT" || error.code === "ENOTDIR";
+}
+
 function readConfigExport(options: {
   configPath: string;
   env: NodeJS.ProcessEnv;
   stateDir: string;
 }): ConfigExport {
   const redactedConfigPath = redactPathForSupport(options.configPath, options);
-  const stat = fs.existsSync(options.configPath) ? fs.statSync(options.configPath) : null;
-  if (!stat) {
-    return {
-      shape: configShapeReadFailure({ configPath: redactedConfigPath, redaction: options }),
-    };
-  }
+  let stat: fs.Stats | undefined;
   try {
+    stat = fs.statSync(options.configPath);
     const parsed = parseConfigJson5(fs.readFileSync(options.configPath, "utf8"));
     if (!parsed.ok) {
       return {
@@ -313,12 +316,13 @@ function readConfigExport(options: {
       sanitized: sanitizeConfigDetails(parsed.parsed, options),
     };
   } catch (error) {
+    const errorMessage = error instanceof Error ? error.message : String(error);
     return {
       shape: configShapeReadFailure({
         configPath: redactedConfigPath,
         redaction: options,
         stat,
-        error: error instanceof Error ? error.message : String(error),
+        error: !stat && isMissingPathError(error) ? undefined : errorMessage,
       }),
     };
   }