docs: expand meet voice-call troubleshooting

2026-05-06 14:00:47 +00:00 · 2026-05-01 06:45:50 +01:00
parent 84920fad4e
commit 50d8ef2229
2 changed files with 204 additions and 1 deletions
--- a/docs/plugins/google-meet.md
+++ b/docs/plugins/google-meet.md
@@ -92,6 +92,16 @@ scripts or machine-readable output. Use `--transport chrome`,
 `--transport chrome-node`, or `--transport twilio` to preflight a specific
 transport before an agent tries it.

+For Twilio, always preflight the transport explicitly when the default transport
+is Chrome:
+
+```bash
+openclaw googlemeet setup --transport twilio
+```
+
+That catches missing `voice-call` wiring, Twilio credentials, or unreachable
+webhook exposure before the agent tries to dial the meeting.
+
 Join a meeting:

 ```bash
@@ -1310,10 +1320,52 @@ exposure, or when `publicUrl` points at loopback or private network space.
 Set `plugins.entries.voice-call.config.publicUrl` to the public provider URL or
 configure a `voice-call` tunnel/Tailscale exposure.

+Loopback and private URLs are not valid for carrier callbacks. Do not use
+`localhost`, `127.0.0.1`, `0.0.0.0`, `10.x`, `172.16.x`-`172.31.x`,
+`192.168.x`, `169.254.x`, `fc00::/7`, or `fd00::/8` as `publicUrl`.
+
+For a stable public URL:
+
+```json5
+{
+  plugins: {
+    entries: {
+      "voice-call": {
+        enabled: true,
+        config: {
+          provider: "twilio",
+          fromNumber: "+15550001234",
+          publicUrl: "https://voice.example.com/voice/webhook",
+        },
+      },
+    },
+  },
+}
+```
+
+For local development, use a tunnel or Tailscale exposure instead of a private
+host URL:
+
+```json5
+{
+  plugins: {
+    entries: {
+      "voice-call": {
+        config: {
+          tunnel: { provider: "ngrok" },
+          // or
+          tailscale: { mode: "funnel", path: "/voice/webhook" },
+        },
+      },
+    },
+  },
+}
+```
+
 Then restart or reload the Gateway and run:

 ```bash
-openclaw googlemeet setup
+openclaw googlemeet setup --transport twilio
 openclaw voicecall setup
 openclaw voicecall smoke
 ```
@@ -1346,6 +1398,24 @@ openclaw googlemeet join https://meet.google.com/abc-defg-hij \
 Use leading `w` or commas in `--dtmf-sequence` if the provider needs a pause
 before entering the PIN.

+If the phone call is created but the Meet roster never shows the dial-in
+participant:
+
+- Run `openclaw voicecall status --call-id <id>` and confirm the call is still
+  active.
+- Run `openclaw voicecall tail` and check that Twilio webhooks are arriving at
+  the Gateway.
+- Re-run `openclaw googlemeet setup --transport twilio`; a green setup check is
+  required but does not prove the meeting PIN sequence is correct.
+- Confirm the dial-in number belongs to the same Meet invitation and region as
+  the PIN.
+- Increase the leading pauses in `--dtmf-sequence` if Meet answers slowly, for
+  example `wwww123456#`.
+
+If webhooks do not arrive, debug the Voice Call plugin first: the provider must
+reach `plugins.entries.voice-call.config.publicUrl` or the configured tunnel.
+See [Voice call troubleshooting](/plugins/voice-call#troubleshooting).
+
 ## Notes

 Google Meet's official media API is receive-oriented, so speaking into a Meet
--- a/docs/plugins/voice-call.md
+++ b/docs/plugins/voice-call.md
@@ -646,6 +646,139 @@ This repo ships a matching skill doc at `skills/voice-call/SKILL.md`.
 | `voicecall.end`      | `callId`                  |
 | `voicecall.status`   | `callId`                  |

+## Troubleshooting
+
+### Setup fails webhook exposure
+
+Run setup from the same environment that runs the Gateway:
+
+```bash
+openclaw voicecall setup
+openclaw voicecall setup --json
+```
+
+For `twilio`, `telnyx`, and `plivo`, `webhook-exposure` must be green. A
+configured `publicUrl` still fails when it points at local or private network
+space, because the carrier cannot call back into those addresses. Do not use
+`localhost`, `127.0.0.1`, `0.0.0.0`, `10.x`, `172.16.x`-`172.31.x`,
+`192.168.x`, `169.254.x`, `fc00::/7`, or `fd00::/8` as `publicUrl`.
+
+Use one public exposure path:
+
+```json5
+{
+  plugins: {
+    entries: {
+      "voice-call": {
+        config: {
+          publicUrl: "https://voice.example.com/voice/webhook",
+          // or
+          tunnel: { provider: "ngrok" },
+          // or
+          tailscale: { mode: "funnel", path: "/voice/webhook" },
+        },
+      },
+    },
+  },
+}
+```
+
+After changing config, restart or reload the Gateway, then run:
+
+```bash
+openclaw voicecall setup
+openclaw voicecall smoke
+```
+
+`voicecall smoke` is a dry run unless you pass `--yes`.
+
+### Provider credentials fail
+
+Check the selected provider and the required credential fields:
+
+- Twilio: `twilio.accountSid`, `twilio.authToken`, and `fromNumber`, or
+  `TWILIO_ACCOUNT_SID`, `TWILIO_AUTH_TOKEN`, and `TWILIO_FROM_NUMBER`.
+- Telnyx: `telnyx.apiKey`, `telnyx.connectionId`, `telnyx.publicKey`, and
+  `fromNumber`.
+- Plivo: `plivo.authId`, `plivo.authToken`, and `fromNumber`.
+
+Credentials must exist on the Gateway host. Editing a local shell profile does
+not affect an already running Gateway until it restarts or reloads its
+environment.
+
+### Calls start but provider webhooks do not arrive
+
+Confirm the provider console points at the exact public webhook URL:
+
+```text
+https://voice.example.com/voice/webhook
+```
+
+Then inspect runtime state:
+
+```bash
+openclaw voicecall status --call-id <id>
+openclaw voicecall tail
+```
+
+Common causes:
+
+- `publicUrl` points at a different path than `serve.path`.
+- The tunnel URL changed after the Gateway started.
+- A proxy forwards the request but strips or rewrites host/proto headers.
+- Firewall or DNS routes the public hostname somewhere other than the Gateway.
+- The Gateway was restarted without the Voice Call plugin enabled.
+
+When a reverse proxy or tunnel is in front of the Gateway, set
+`webhookSecurity.allowedHosts` to the public hostname, or use
+`webhookSecurity.trustedProxyIPs` for a known proxy address. Use
+`webhookSecurity.trustForwardingHeaders` only when the proxy boundary is under
+your control.
+
+### Signature verification fails
+
+Provider signatures are checked against the public URL OpenClaw reconstructs
+from the incoming request. If signatures fail:
+
+- Confirm the provider webhook URL exactly matches `publicUrl`, including
+  scheme, host, and path.
+- For ngrok free-tier URLs, update `publicUrl` when the tunnel hostname changes.
+- Ensure the proxy preserves the original host and proto headers, or configure
+  `webhookSecurity.allowedHosts`.
+- Do not enable `skipSignatureVerification` outside local testing.
+
+### Google Meet Twilio joins fail
+
+Google Meet uses this plugin for Twilio dial-in joins. First verify Voice Call:
+
+```bash
+openclaw voicecall setup
+openclaw voicecall smoke --to "+15555550123"
+```
+
+Then verify the Google Meet transport explicitly:
+
+```bash
+openclaw googlemeet setup --transport twilio
+```
+
+If Voice Call is green but the Meet participant never joins, check the Meet
+dial-in number, PIN, and `--dtmf-sequence`. The phone call can be healthy while
+the meeting rejects or ignores an incorrect DTMF sequence.
+
+### Realtime call has no speech
+
+Confirm only one audio mode is enabled. `realtime.enabled` and
+`streaming.enabled` cannot both be true.
+
+For realtime Twilio calls, also verify:
+
+- A realtime provider plugin is loaded and registered.
+- `realtime.provider` is unset or names a registered provider.
+- The provider API key is available to the Gateway process.
+- `openclaw voicecall tail` shows the media stream accepted and realtime
+  provider readiness before the initial greeting.
+
 ## Related

 - [Talk mode](/nodes/talk)