openclaw/docs/channels/clickclack.md

summary, read_when, title

summary	read_when	title
ClickClack bot-token channel setup and target syntax	Connecting OpenClaw to a ClickClack workspace Testing ClickClack bot identities	ClickClack

ClickClack connects OpenClaw to a self-hosted ClickClack workspace through first-class ClickClack bot tokens.

Use this when you want an OpenClaw agent to appear as a ClickClack bot user. ClickClack supports independent service bots and user-owned bots; user-owned bots keep an owner_user_id and receive only the token scopes you grant.

Quick setup

Create a bot token on the ClickClack server:

clickclack admin bot create \
  --workspace <workspace_id> \
  --name "OpenClaw" \
  --handle openclaw \
  --scopes bot:write \
  --plain

For a user-owned bot, add --owner <user_id>.

Configure OpenClaw:

{
  channels: {
    clickclack: {
      enabled: true,
      baseUrl: "https://clickclack.example.com",
      token: { source: "env", provider: "default", id: "CLICKCLACK_BOT_TOKEN" },
      workspace: "default",
      defaultTo: "channel:general",
    },
  },
}

Then run:

export CLICKCLACK_BOT_TOKEN="ccb_..."
openclaw gateway

An account counts as configured only when baseUrl, token, and workspace are all set. workspace accepts a workspace id (wsp_...), slug, or name; the gateway resolves it to the id at startup.

Account config keys

Key	Default	Notes
baseUrl	none (required)	ClickClack server URL.
token	none (required)	Plain string or secret ref (source: "env" | "file" | "exec").
workspace	none (required)	Workspace id, slug, or name.
replyMode	"agent"	"agent" runs the full agent pipeline; "model" sends short direct model completions.
defaultTo	"channel:general"	Target used when an outbound path gives no target.
allowFrom	["*"]	User-id allowlist for inbound DMs and channel messages.
botUserId	auto-detected	Resolved from the bot token identity at startup.
agentId	route default	Pin this account's inbound messages to one agent.
toolsAllow	none	Tool allowlist for agent replies from this account.
model, systemPrompt	none	Used by replyMode: "model" completions.
reconnectMs	1500	Realtime reconnect delay (100 to 60000).

If plugins.allow is a non-empty restrictive list, explicitly selecting ClickClack in channel setup or running openclaw plugins enable clickclack appends clickclack to that list. Onboarding installation uses the same explicit-selection behavior. These paths do not override plugins.deny or a global plugins.enabled: false setting. Direct openclaw plugins install @openclaw/clickclack follows the normal plugin-install policy and also records ClickClack in an existing allowlist.

Multiple bots

Each account opens its own ClickClack realtime connection and uses its own bot token.

{
  channels: {
    clickclack: {
      enabled: true,
      baseUrl: "https://clickclack.example.com",
      defaultAccount: "service",
      accounts: {
        service: {
          token: { source: "env", provider: "default", id: "CLICKCLACK_SERVICE_BOT_TOKEN" },
          workspace: "default",
          defaultTo: "channel:general",
          agentId: "service-bot",
        },
        support: {
          token: { source: "env", provider: "default", id: "CLICKCLACK_SUPPORT_BOT_TOKEN" },
          workspace: "default",
          defaultTo: "dm:usr_...",
          agentId: "support-bot",
        },
      },
    },
  },
}

Reply modes

• replyMode: "agent" (default) dispatches inbound messages through the normal agent pipeline, including session recording and tool policy.
• replyMode: "model" skips the agent pipeline and uses the plugin runtime's llm.complete for short direct bot replies (optionally shaped by model and systemPrompt).

Model mode runs completions against the resolved bot agent id, which requires the explicit plugins.entries.clickclack.llm.allowAgentIdOverride: true trust bit:

{
  plugins: {
    entries: {
      clickclack: {
        llm: {
          allowAgentIdOverride: true,
        },
      },
    },
  },
}

Keep the trust bit off if you only use the default agent reply mode; it is not needed there.

Targets

• channel:<name-or-id> sends to a workspace channel. Bare targets default to channel:.
• dm:<user_id> creates or reuses a direct conversation with that user.
• thread:<message_id> replies in the thread rooted at that message.

Explicit outbound targets may also carry the clickclack: or cc: provider prefix.

Examples:

openclaw message send --channel clickclack --target channel:general --message "hello"
openclaw message send --channel clickclack --target dm:usr_123 --message "hello"
openclaw message send --channel clickclack --target thread:msg_123 --message "following up"

Permissions

ClickClack token scopes are enforced by the ClickClack API.

• bot:read: read workspace/channel/message/thread/DM/realtime/profile data.
• bot:write: bot:read plus channel messages, thread replies, DMs, and uploads.
• bot:admin: bot:write plus channel creation.

OpenClaw only needs bot:write for normal agent chat.

Troubleshooting

• ClickClack is not configured for account "<id>": set baseUrl, token (for example via CLICKCLACK_BOT_TOKEN), and workspace for that account.
• ClickClack workspace not found: <value>: set workspace to the workspace id, slug, or name returned by ClickClack.
• No inbound replies: confirm the token has realtime read access and note that the bot ignores its own messages and messages from other bots.
• Channel sends fail: verify the bot is a member of the workspace and has bot:write.