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Auto-reply: avoid routing external replies from internal webchat turns

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This commit is contained in:
Vincent Koc
2026-03-05 08:00:16 -05:00
parent 4dc0c66399
commit 2b8588bec0
1 changed files with 7 additions and 1 deletions
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8
src/auto-reply/reply/dispatch-from-config.ts
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@@ -215,8 +215,14 @@ export async function dispatchReplyFromConfig(params: {
const surfaceChannel = normalizeMessageChannel(ctx.Surface);
// Prefer provider channel because surface may carry origin metadata in relayed flows.
const currentSurface = providerChannel ?? surfaceChannel;
const isInternalWebchatTurn =
currentSurface === INTERNAL_MESSAGE_CHANNEL &&
(surfaceChannel === INTERNAL_MESSAGE_CHANNEL || !surfaceChannel);
const shouldRouteToOriginating = Boolean(
isRoutableChannel(originatingChannel) && originatingTo && originatingChannel !== currentSurface,
!isInternalWebchatTurn &&
isRoutableChannel(originatingChannel) &&
originatingTo &&
originatingChannel !== currentSurface,
);
const shouldSuppressTyping =
shouldRouteToOriginating || originatingChannel === INTERNAL_MESSAGE_CHANNEL;